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314-381-8880

Return / Shipping Policy

Head Turners Hair & Nail Designs stand behind our merchandise 100%.

 

When returning items:

ALL RETURNS FOR ANY REASON MUST BE RECEIVED WITHIN (14) FOURTEEN DAY OF DELIVERY NO EXCEPTIONS.  NO CREDIT OR REFUND WILL BE MADE AFTER THAT TIME PERIOD.  YOU ARE RESPONSIBLE FOR ALL POSTAGE.  CHECK YOUR ORDER CAREFULLY.

 

1.  All returned items must be in the original packaging.

 

2.  Returned Items must be unused/unopened and in the original packaging. 

 

3.  There is a 30% restocking fee on returned items that are not damaged, defective are received in error.

 

4.  REFUSED, RETURNED DUE TO INSUFFICIENT ADDRESS, INCORRECT ADDRESS, UNCLAIMED Orders will be charged a 30% restocking fee.  We will also deduct any postage we incur as a result of an item being shipped and/or returned.

 

5.  We will not give a credit or refund for used merchandise.

 

6   If you have received a defective item from us, return the item and a copy of your invoice.    Please inform us which you prefer a replacement item or a refund for the defective merchandise.  All returns must be received within 14 fourteen days of delivery no exceptions.

 

7.   All Custom Lace, Indian Remy Hair, Human Hair, Wigs & hair pieces (synthetic or human) are NON-REFUNDABLE.

 

 

8.   All custom lace units, indian remy hair, human hair,wigs units are shipped express mail and are not included in the ship free/discount offer.

 

9.   Orders can not be canceled once they are shipped.  All order cancellation request must be made by calling

(314-381-8880).

    

Please allow up to 30 days for a credit to be applied to your account.

 

For orders that are damaged in shipping:

Please notify us immediately so we can take the proper steps to replace the damaged merchandise.

If you have questions about a return, please call us at 314-381-8880 or

e-mail hair90@headturnershair.com.

 

 

  • Most orders processed and shipped within 1 to 5 business days Monday - Friday unless stated otherwise
  • FREE / DISCOUNT shipping promotions limited to United States, APO/FPO addresses, and  U.S.  territories. 
  • ***Free standard shipping  promotions on order of $150 or more when offered.***
  • Upon completion all Lace Wigs are shipped USPS Express Mail signature required.
  • Local Pickup on pre-paid orders only. 
  • Local Orders placed before 5:00 pm can be pickup the next business day on in stock items. 
  • Orders placed without correct shipping fee will be refunded.
  • Please provide valid telephone number / email address.