YOU ARE ORDERING A CUSTOM WIG PRODUCT WHICH CANNOT BE RETURNED OR EXCHANGED. PLEASE READ THE TERMS AND CONDITIONS OF SALE CAREFULLY BEFORE PLACING YOUR ORDER.
ALL SALES ARE FINAL! There are no exceptions to this policy. This means that if you were shipped the correct item, you may not return or exchange the item. If you were shipped the wrong item, you may return the item for a full refund or for exchange.
SPECIALTY HAIR PRODUCTS/HAIR BONDING PRODUCTS/ACCESSORIES CANNOT BE EXCHANGED. Items that cannot be exchanged include: custom made wigs, hand-tied wigs, lace wigs, lace front wigs, monofilament wigs, hand-tied extensions, custom extensions, clip-in extensions, pre-glued extensions, extend tube extensions, skin weft extensions, top-pieces, frontal pieces, closure pieces, Virgin Cuticle hair, Bohyme Cuticle hair, hair bonding products (adhesives, removers, tools, kits, etc.), hair bonding kits, books, wig care products and other accessories.
Custom made products take 4-8 weeks to produce. ALL SALES ARE FINAL - NO EXCHANGES
All custom lace product are shipped express mail. Shipping fee for all custom lace products $25.99 someone must be available to sign for this delivery.
ORDER CANCELLATION and CHANGES - CUSTOM PRODUCTS:
You will have 48 hours to cancel or make changes to your custom order. After this time, you may not make ANY changes to/or cancel the order. YOU CANNOT CANCEL A CUSTOM ORDER AFTER 48 HOURS. You must call our customer service department to cancel a custom order. You may call us toll free at: 1-877-381-8880. Email and chat is not reliable so please call.
Quality Assurance Inspection:
Our purpose is to produce high quality finely crafted custom Full Lace Wigs, Lace Frontals, Lace Closure and skin wefts. We use high quality materials and expertly trained and skilled wig makers. Top quality 100% Remy Human Hair is used in the manufacture of all custom products. Base materials are also high quality. Quality and customer satisfaction is very important to us. Your wig will undergo an extensive documented quality inspection before it is shipped to insure that the sizing is correct and that there are no tears, rips or other damage to unit.
Units are carefully inspected at the time of packing for size, color and other options.
If there is any quality problem with your lace product, the item must be returned to us within in 7 business days from the date lace product was received.
Check your custom lace product carefully when it is received.
YOU MUST CONTACT US BY PHONE TO REPORT PROBLEMS. DO NOT SEND AN EMAIL OR CONTACT US BY CHAT MESSAGE. CALL US TOLL FREE AT 1-877-381-8880.
All Lace Products are carefully inspected before they are shipped. Your Custom Lace Product will be made to your exact specifications. If you believe there is a problem with your wig, please check the specifications on your custom wig order before sending the item to us for quality inspection.
DO NOT SEND HANDLED OR WORN WIGS TO US FOR QUALITY INSPECTION. If you need to return a wig to us due to an error with the specifications, please make sure that the item is in NEW CONDITION. Wigs that have been handled or altered may not be returned to us for quality review.
Alterations of the unit include:
- Rips, tears or cuts in the lace
- Alterations in the lace (stretched or frayed)
- Adhesive residue or other application products on any part of the unit
- Styling product on the unit
- Chemical treatments (coloring, perming, relaxing, tinting, etc.)
- Styling (heat styling, set styling, combing, brushing)
- Wig that have been washed or conditioned
- Wigs that have been worn
- Wigs that have been tried on
Lace Wig or other custom product can not be returned to us due to sizing problems caused by bad measurements. For this reason, it is important to take accurate head measurements. Measure your head at least (4) times to make sure the measurements are correct. We recommend you have someone help you with your measurements.
We cannot emphasize enough the importance of taking accurate head measurements. You will not be able to return your wig due to sizing mistakes caused by poor measurements. Review your information carefully before submitting your order.
Please Note: Our products are made with 100% human hair and just like human hair they require styling and proper cleaning maintenece to acheive the best result. None of our Lace Wig are Lace Hair Unit are cut or styled unless stated. We recommend having your unit cut and /or styled by a licensed professional to your desired preference